For Workers For Care Homes For Families Live Shifts About
The leading care management & staffing platform

The Open Platform for Everyone Who Cares

Complete workforce management and flexible staffing — all in one place. Verified care workers find shifts on their terms. Care homes manage rotas, compliance, training, and teams without the admin burden.

Looking for home care? →
Live on platform
12,400+Verified workers
98.2%Shift fill rate
840+Care homes
£14.80Avg. hourly rate
Available now
Day Shift — EdinburghSunrise Care Home · 07:00–15:00
£14.50/h
Night Shift — GlasgowMeridian Healthcare · 19:00–07:00
£18.00/h
Part-time — StirlingOakview Nursing · 09:00–13:00
£13.80/h
12,400+PVG-Verified workers
98.2%Shift fill rate
840+Care homes & agencies
42 minAvg. time to fill a shift

Platform capabilities

Everything care requires,
nothing it doesn't

PVG Verified

Every worker on CareBirds is PVG-checked and compliant before their first shift.

GPS Check-in

Workers clock in only when physically on-site. Zero fraudulent timesheets.

Integrated Training

Mandatory and optional courses assigned, tracked, and certified in-app.

Emergency Alerts

One-tap broadcast to all eligible workers within a configurable radius.

Digital Handover

Structured PDF handover reports at shift end. Stored securely for audit.

Weekly Payroll

Automated earnings, HMRC-friendly payslips, and direct bank transfers.

Smart Matching

AI-driven algorithm matches workers to shifts based on skills, proximity & rating.

Private Care

Families post care requests. Verified carers apply directly. Safe, transparent, no agency middleman.

Live shift feed

Shifts available right now

Hundreds of care placements added daily across the UK. Sign up to unlock the full board.

Loading shifts…

Showing 3 of available this week

For Care Workers

Have a passion for care?
You don't need to quit your job.

Pick up shifts around your existing schedule. CareBirds gives you the freedom to earn more, build your career, and make a difference — on your own terms.

Flexible shifts

Day, night, weekend, bank holiday — choose exactly when you work with no minimum hour commitments.

Verified earnings

Your hours are digitally logged and pay is released automatically. No chasing invoices, ever.

Digital training & qualifications

Access free CPD-accredited modules and build your credentials directly in the app.

Your worker passport

One profile carrying your DBS, training, references, and ratings — accepted everywhere on the platform.

Sarah K.
Senior Care Assistant · London
DBS Checked Moving & Handling First Aid Dementia Care Medication
127Shifts done
4.9Rating
£8,420Earned this yr
Shift confirmed · Tomorrow
£168 paid today

Shift Coverage — This Week

● Live

Day Shift · Ward B

Mon 3 Mar · 07:00–19:00

Filled Grace O.

Night Shift · Ward A

Mon 3 Mar · 20:00–08:00

3 interestedReview now

Long Day · Dementia Unit

Tue 4 Mar · 07:00–21:00

UrgentPost now →

Day Shift · Ward C

Wed 5 Mar · 07:00–19:00

Filled James T.
94%Fill rate
12 minAvg. fill time
48Active workers
For Care Homes & Agencies

Manage your team. Fill every shift.

A complete management platform — post vacancies, manage rotas, track compliance, assign training, and oversee your whole team. Verified workers respond in minutes.

Vetted workers

DBS checked, referenced, and skills-verified before they appear on the platform.

Instant notifications

Nearby workers are alerted the moment you post. No waiting, no back-and-forth.

Compliance tracking

Automatic expiry alerts for DBS, training, and right-to-work documents.

Ratings system

Rate workers after each shift and build a preferred pool of reliable staff.

Got questions?

Frequently asked questions

Every worker must upload their PVG (Protecting Vulnerable Groups) certificate before they can accept any shift. Our compliance team verifies documents with the relevant disclosure body — Disclosure Scotland, the DBS in England & Wales, or AccessNI in Northern Ireland. Workers with expired or invalid PVGs are automatically suspended from shift matching until renewed.

Our average shift fill time is 42 minutes. When you post an emergency shift, CareBirds instantly broadcasts to all eligible, verified workers within your specified radius. Workers can accept in one tap, and you're notified immediately. For same-day cover, most roles are filled within the hour.

All workers need a valid PVG certificate, right-to-work documentation, and completed mandatory training (Moving & Handling, Adult Support & Protection, First Aid). Role-specific requirements — such as NMC registration for nurses — are verified separately. We support support workers, nurses, carers, and healthcare assistants.

Facilities are invoiced weekly by CareBirds based on verified GPS check-in/out times. The invoice covers the shift rate plus the platform fee. CareBirds then disburses earnings directly to workers via bank transfer, along with HMRC-compliant payslips. All timesheets are countersigned digitally via the handover report at shift end.

Yes — workers browse available shifts by location, role, date, and pay rate, and apply for the ones that suit them. They can also block facilities they'd prefer not to return to. Facilities can shortlist or favourite workers they'd like to see again, building a reliable pool of trusted staff.

CareBirds is currently operating across England, Scotland, and Wales, with new regions added regularly. Whether you're in London, Manchester, Edinburgh, Cardiff, or anywhere in between — register now and we'll match you with shifts in your area.

For Care Workers

Work care shifts on
your own terms.

Whether you're a support worker, nurse, carer or healthcare assistant — CareBirds connects you to verified care homes and agencies across the UK. Pick shifts that fit your life, get paid weekly, and build your career.

Everything you need to thrive in care

Flexible shifts

Day, night, weekend, bank holiday — browse and apply for shifts that suit your schedule. No minimum hour commitments, ever.

Weekly pay

GPS-verified timesheets mean you get paid exactly what you've earned. Direct bank transfer every Friday, with full payslips.

PVG support

We guide you through the PVG process step by step. Your certificate lives in your digital wallet, always ready to share.

Free CPD training

Access accredited modules — Moving & Handling, Adult Support, Infection Control — and earn certificates within the app.

Worker passport

One profile carries your PVG, right-to-work, training records, ratings, and references. Accepted at every CareBirds facility.

Build your reputation

Every shift earns you ratings from care homes. A strong profile means priority matching and access to higher-paying shifts.

Who can join CareBirds?

Support Worker
£12.50
per hour · from
Care Assistant
£12.00
per hour · from
Senior Carer
£13.50
per hour · from
Care Nurse (RGN)
£20.00
per hour · from
Healthcare Assistant
£13.00
per hour · from
Night Carer
£14.00
per hour · from

Up and running in 4 steps

1

Create your profile

Register in minutes. Add your role, qualifications, and availability. No CV needed.

2

Upload your documents

Submit your PVG, right-to-work, and training certificates. Our team verifies everything within 24 hours.

3

Browse & apply for shifts

Filter by location, role, date, and pay rate. Apply with one tap — facilities respond within 2 hours on average.

4

Work, check in & get paid

GPS check-in confirms your arrival. Complete the digital handover at shift end. Pay arrives Friday.

Ready to start earning?

Join 12,400+ verified care workers already on CareBirds.

For Care Homes & Agencies

Fill staffing gaps in
under 42 minutes.

CareBirds gives care homes and agencies instant access to a pool of PVG-verified, trained care workers across the UK. Post shifts, approve applicants, and manage your entire temporary workforce from one platform.

Built for care home operations

Emergency broadcasts

One tap sends an urgent shift alert to all eligible, available workers within your radius. Average fill time: 42 minutes.

100% verified workers

Every worker on the platform has been PVG-checked, right-to-work verified, and manually reviewed before their first shift.

GPS check-in/out

Workers can only check in when physically on-site. Eliminates fraudulent timesheets and protects your facility completely.

Digital handover reports

Structured, signed PDF handover at every shift end. Stored securely and accessible for CQC or Care Inspectorate audits.

Rate & favourite workers

Build your own trusted pool. Rate workers after each shift and request your favourites directly for future cover.

Transparent invoicing

Weekly invoices with shift-by-shift breakdown. No hidden agency fees. You see exactly what you're paying and why.

Audit-ready from day one

Care Inspectorate aligned

All documentation, training records, and handover reports are stored in audit-ready format. Be prepared for any inspection.

SSSC & NMC tracked

Worker registrations are tracked and flagged before expiry. You'll never unknowingly deploy an unregistered nurse or carer.

GDPR compliant

All personal data is processed under UK GDPR. Workers consent to data sharing with specific facilities they apply to.

HMRC-ready payroll

Workers are employed through CareBirds. We handle PAYE, NI, and holiday pay. No IR35 risk, no umbrella company needed.

Live in 3 steps

1

Register your facility

Create your account and submit your CQC/Care Inspectorate registration number. Approval takes less than 24 hours.

2

Post your first shift

Specify the role, date, time, pay rate, and any requirements. Our algorithm instantly matches eligible workers.

3

Approve & manage

Review applicant profiles, approve your pick, and track everything from your manager dashboard in real time.

Start filling shifts today

Join 840+ care homes and agencies across the UK.

Live Shifts

Available shifts
right now.

Browse real-time care shifts across the UK. Sign up free to apply — your first shift could be tomorrow.

Showing 12 shifts

Want to apply for shifts?

Create a free account and start applying in minutes.

About CareBirds

Built by care workers,
for care workers.

CareBirds was founded by people who experienced the broken staffing system from both sides — as workers chasing timesheets, and as managers scrambling to fill night shifts at midnight. We built the platform we wished existed.

12,400+Verified workers
840+Care facilities
98.2%Shift fill rate
42 minAvg. fill time

Dignity in care starts with dignity at work

The UK care sector is facing a staffing crisis. Agency fees are eating into budgets. Workers are underpaid and undervalued. Residents suffer when shifts go unfilled. CareBirds exists to fix the broken middle layer — connecting the right worker to the right shift, transparently and fairly.

We believe that when care workers are treated with respect — paid promptly, given flexibility, supported with training — the quality of care improves for everyone. That's not idealism. It's what the data shows.

How CareBirds came to be

2022

The idea

Co-founders experienced first-hand the chaos of care staffing — a nurse chasing a late payslip, a manager calling 30 workers at midnight for emergency cover. CareBirds is founded in Edinburgh.

2023

Beta launch

First 50 workers and 8 care homes onboarded across Edinburgh and the Lothians. The GPS check-in feature alone eliminated £40k of timesheet disputes in the first quarter.

2024

Scotland-wide

Expanded to Glasgow, Dundee, Aberdeen, and Stirling. Launched integrated CPD training, digital handover reports, and the facility rating system.

2025

12,000+ workers

Crossed 12,400 verified workers and 840 facilities. Launched the AI shift-matching engine and weekly automated payroll. UK expansion underway.

Meet some of our top-rated workers

From support workers to staff nurses — these are real verified professionals delivering outstanding care across the UK every day.

SJ
Sarah J.
Support Worker · Edinburgh
5.0 · 84 shifts
PVG Verified
Speciality: Learning Disabilities
MO
Marcus O.
Staff Nurse (RGN) · Glasgow
4.9 · 121 shifts
NMC Registered
Speciality: Elderly Care
AT
Amara T.
Senior Carer · Dundee
4.9 · 67 shifts
PVG Verified
Speciality: Dementia Care
RK
Raj K.
Healthcare Assistant · Aberdeen
4.8 · 53 shifts
PVG Verified
Speciality: Physical Disabilities
FL
Fiona L.
Support Worker · Stirling
5.0 · 39 shifts
PVG Verified
Speciality: Mental Health
KO
Kofi O.
Care Nurse (RGN) · Edinburgh
4.9 · 98 shifts
NMC Registered
Speciality: Nursing Home Care

Join the CareBirds community

Whether you're a care worker or a care home — we'd love to have you.

Private Care

Trusted home care,
arranged in hours.

CareBirds connects families to verified, background-checked care workers for home visits, companionship, personal care, and live-in support. Post your care needs, browse matched workers, and book with confidence — no agency fees, no waiting lists.

Care arranged in three simple steps

1

Post your care needs

Tell us what kind of care you need — hours, frequency, location, and any specialist requirements. It takes about 5 minutes.

2

Browse matched carers

We surface verified workers who match your needs. View their profiles, ratings, experience, and certifications before choosing.

3

Book and relax

Confirm your booking directly with the carer. GPS check-ins verify every visit and a digital log is kept for your peace of mind.

Every carer on CareBirds is verified

PVG / DBS checked

All carers hold a valid Protection of Vulnerable Groups or Disclosure and Barring Service certificate, verified by our compliance team.

Right-to-work verified

Every worker's identity and right to work in the UK is confirmed before they can accept any private care bookings.

Trained & certified

Carers hold CPD-accredited training in Moving & Handling, Medication Support, Adult Protection, and more — all viewable on their profile.

GPS visit verification

Every visit is logged with GPS check-in and check-out. You receive a real-time notification when your carer arrives and leaves.

Rated by families

Every carer's star rating comes from real families they've worked with — no fake reviews, no agency padding.

Direct messaging

Chat directly with your carer before the first visit. Ask questions, share care plans, and stay in contact throughout.

What kind of care can you arrange?

Home visits

Regular daily or weekly visits for personal care, meal preparation, medication prompts, and light household tasks.

Companionship

Social visits, accompanied outings, and conversation for older adults living alone or in need of social support.

Live-in care

A full-time carer who lives in the home — ideal for those who need round-the-clock support but want to stay at home.

Medication support

Trained carers who can prompt, administer, or supervise medication as part of a care plan.

Dementia care

Specialist carers with dementia experience, trained in person-centred approaches and safe home management.

Respite care

Short-term cover to give family carers a well-earned break, whether for a day, a weekend, or longer.

Ready to find the right carer?

Create a free account, post your care needs, and browse verified carers in your area today.

Dashboard
SJ

Good morning

Here's your overview for today

Upcoming shifts
3
↑ 1 this week
Shifts completed
47
↑ 12 this month
Earned this month
£1,284
↑ £210 vs last month
Average rating
4.9
Top 5% of workers
Upcoming shifts
Next 7 days
14
JAN
Sunrise Care Home
Day Shift · 07:00–15:00 · Edinburgh
Day
15
JAN
Meridian Healthcare
Night Shift · 19:00–07:00 · Glasgow
Night
17
JAN
Oakview Nursing Home
Part-time · 09:00–13:00 · Stirling
Part-time
Course progress
Mandatory & optional training
Infection Control L2 Complete
Manual Handling75%
Dementia Awareness40%
Safeguarding Adults Due 31 Jan
Recent ratings
Quick actions

Available shifts

Browse and apply for shifts near you

All Day Night Part-time Urgent Today

My rota

Your personal shift calendar

Loading…

MonthWeekList

Handover report

Complete and sign off your end-of-shift handover

Care Worker
Facility
Shift

Service Users

Key Observations

Medications

Tasks Summary

Recommendations

Digital Sign-Off

Draw your signature below

Training & courses

Mandatory and optional compliance training

Mandatory complete
0/0
Overdue deadlines
0
Certificates earned
0

My profile

Manage your account and credentials

SJ

Sarah Jones

Care Nurse · Edinburgh & Surrounding Area · Joined Jan 2024

PVG Verified ID Checked 4.9 · 47 shifts
Personal details
Skills & qualifications
Weekly availability
M
T
W
T
F
S
S
Payment details
CareBirds uses these to disburse your earnings after each pay period

Stored securely. Used only by CareBirds to transfer your earnings — never shared with facilities.

Earnings & payslips

Track your income and download records

This month
£0
Last month
£0
This year
£0
Lifetime total
£0
Payslip records
PeriodShiftsHoursGrossNI / TaxNet PayStatusAction

ID Wallet

Secure credential and certificate storage

PVG Certificate
Protecting Vulnerable Groups
Valid · Dec 2026
Photo ID
Passport / Driving Licence
Valid · Mar 2029
Right to Work
Home Office Share Code
Verified
NMC Registration
Nursing & Midwifery Council
Renew by Mar 2025
Infection Control Cert.
Level 2 · Completed Jan 2024
Valid · Jan 2026
Medication Training
Medication Awareness L3
Expires Jun 2025
Add document
Upload a new certificate
References
Former employers or character references

Messages

Secure messaging with facilities and support

Loading conversations…
Select a conversation or start a new one

No conversation selected

Notifications

Stay up to date with your shifts and platform activity

📱
Get push notifications on this device
Receive instant alerts for shifts, messages & updates — even when the app is closed.
Urgent shift — Edinburgh

Heathfield House needs a Support Worker tonight (21:00–07:00). Enhanced rate £16.50/hr.

2 minutes ago
Shift confirmed — Sunrise Care Home

Your application for 14 Jan 07:00–15:00 has been accepted. Check in via the app on arrival.

1 hour ago
Course deadline approaching

Safeguarding Adults is due 31 January. Complete before picking up further shifts.

3 hours ago
Payment processed

£967 has been transferred to your account for December 2024.

Yesterday
New rating received

Meridian Healthcare rated your shift 5 stars: "Excellent care worker."

2 days ago

Manager dashboard

Loading…

Active shifts posted
12
Shifts filled
9
Urgent unfilled
3
Registered workers
28
Current shifts
Day
Support Worker – Ward A
14 Jan · 07:00–15:00
Filled
Night
Care Nurse – Dementia Unit
14 Jan · 19:00–07:00
Open
Part
Support Worker – Lounge
15 Jan · 09:00–13:00
2 Applicants
Day
Support Worker – Ward B
16 Jan · 07:00–15:00
Open – Urgent
Worker applications
SJ
Sarah Jones
Care Nurse · 4.9 · PVG
MK
Mark Kumar
Support Worker · 4.7 · PVG

Post a shift

Create shift requests for your facility

New shift request
Your shift goes live immediately and workers will be notified in real time.

My Team

Manage your in-house workers — these staff are available for internal shifts

Add in-house worker

Leave all unticked to default to their primary role.

Current team

Good morning there

Your internal team account — your facility

This is your Teams Account
You only receive internal shifts and communications from your facility here. Community shifts go to your Worker Account.
Upcoming shifts
Internal shifts only
Pending leave requests
Awaiting approval
Unread notifications
From your facility
Training progress
Assigned courses
Upcoming internal shifts
Assigned by your facility
Loading your shifts…
Recent notifications
From your facility manager
Loading notifications…
Quick actions
Your facility
Loading manager info…
Your Teams Account gives you access to internal shifts, rota, and communications from this facility only.

My Team Rota

Internal shifts assigned by your facility manager

Loading your rota…

Leave & Holiday

Request time off — your manager will be notified

Request leave
My leave requests
No leave requests yet.

Browse shifts

Open shifts posted by your facility — claim one to add it to your rota

All Day Night

Loading available shifts…

Shift Calendar

All posted shifts and internal rota — your complete shift management view

Live / Open
0
Filled
0
Internal shifts
0
Pending approval
0
Total this month
0
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Loading…
Live / Open Filled Internal Pending

Shift Management

All your posted shifts — review applicants, accept or decline workers

All shifts External applicants Live / Open Filled Internal Pending approval

Loading applications…

Handover notes

Shift handover reports submitted by workers at your facility

All Today This week This month
Sarah McLean · Support Worker
Ward A · Day shift · 07:00–15:00 · 14 Jan 2025
Submitted

Residents seen
12 residents — all accounted for. Mrs Thompson required extra medication support at 11:30.
Incidents
No incidents reported this shift.
Medications
All medications administered on schedule. PRN paracetamol given to Mr Davies (2 tabs, 09:15).
Handover notes
Evening staff to monitor Mrs Thompson's fluid intake. Physio visiting tomorrow 10am for Mr Davies.
GPS check-out confirmed · 15:02 · Sunrise Care Home, Edinburgh Signed off
Mark Kumar · Care Nurse
Dementia Unit · Night shift · 19:00–07:00 · 13 Jan 2025
Submitted

Residents seen
8 residents in dementia unit. Settled night overall — 2 residents needed repositioning at 02:00.
Incidents
⚠ Minor fall — Mrs Hall slipped at 03:45. No injury. Family notified.
Medications
All night medications administered. Sleeping aid for 3 residents as per care plan.
Handover notes
Day staff to complete incident form for Mrs Hall. Monitor closely today. GP visit requested.

Facility profile

Manage your care home or agency details

Facility details
Not set

Stand at your care home and tap this to set the location worker check-ins are measured against.

Facility logo
Shown on all shift listings
?

JPG, PNG or WebP · Max 2 MB

Account status
Account statusPending approval
CQC verifiedPending
Member since
Your account is under review. You'll be notified by email once approved.
Subscription plan
Standard
Default shift settings
Shift times
Set the start & end times for each shift type at your facility. The Shift Scheduler and SwanAI Auto-Assign use these — change them to match how your home actually runs.
Day shift
Night shift
Twilight
Long day
Part-time

Billing & invoices

Track spending and download invoices for your facility

This month
£0
Last month
£0
Total shifts billed
0
Outstanding
£0
Invoice history
InvoicePeriodShiftsAmountStatus
#INV-00121–31 Jan 20259£1,242.00Paid
#INV-00111–31 Dec 20247£966.00Paid
#INV-00101–30 Nov 20245£690.00Paid
Monthly spend
Aug
Sep
Oct
Nov
Dec
Jan

Shift history

Completed shifts, timesheets and worker records for your facility

All time This week This month Last month
Completed shifts
WorkerRoleDateHoursCheck-inCheck-outHandover
Sarah McLean
4.9 ★
Support Worker14 Jan8h07:01 GPS ✓15:02 GPS ✓
Mark Kumar
4.7 ★
Care Nurse13 Jan12h19:03 GPS ✓07:06 GPS ✓
Emma Reid
4.8 ★
Support Worker12 Jan8h07:00 GPS ✓15:00 GPS ✓

Rota Analytics

Workforce insights and shift performance for your facility

Shifts this month
Coverage rate
Total hours
Active workers
Avg worker rating
Pending leave
Shift coverage — last 12 months
Filled vs open shifts
Shift type breakdown
Top workers this month
Export analytics report

Download a full analytics report including shift coverage, worker performance and leave summary for your facility.

Team Training

Assign platform courses to your team members and schedule face-to-face learning days

Available courses
Assigned to team
Team members
Learning days scheduled
📚 Available Courses
CourseTypeDurationDeliveryActions
Infection Control Level 2
Updated Jan 2025
Mandatory 2 hrs Online
Manual Handling & Moving
Updated Nov 2024
Mandatory 3 hrs Online
Safeguarding Adults
Updated Dec 2024
Mandatory 4 hrs Online
Dementia Awareness
Updated Oct 2024
Optional 2 hrs Online
Fire Safety & Evacuation
Updated Mar 2025
Mandatory 1.5 hrs Face-to-face
👥 Team Assignment Tracker
Loading team…

🎓 Assign Course

📅 Schedule Learning Day

📌 This will also add a Learning Day block to the Rota for the selected date.

Shift Scheduler

Build and publish your weekly rota

Total shifts
0
Filled
0
Open shifts
0
Confirmed
0
Awaiting
0
Total hours
0h
SwanAI
Loading…
Draft
Day Night Part-time Long Twilight Learning Day Confirmed Awaiting Declined FT Full-time PT Part-time BK Bank
Loading rota…

Add shift

SwanAI Auto-Assign this week?

SwanAI will replace the current week's rota with an optimised schedule:

  • Fills roles based on staff eligibility
  • Respects contracted hours per week
  • Prioritises Full-time → Part-time → Bank staff
  • FT shifts auto-confirm · PT/Bank require approval
  • Prevents double-booking on the same day

Reshuffle assignments?

SwanAI will generate a fresh alternative arrangement using different staff permutations and combinations:

  • Tries a genuinely different combination of staff assignments
  • Distributes hours more evenly across the whole team
  • Respects contracted hours and prevents double-booking
  • Keeps the same shift slots — only reassigns who covers each one

Admin overview

CareBirds Super Admin · Full platform visibility

Registered workers
12,418
↑ 84 this week
Care homes & agencies
842
↑ 12 this week
Active shifts
3,241
↑ 341 this month
Shift fill rate
98.2%
↑ 1.2%
Payroll this month
£482K
↑ £38K
Pending approvals
47
↓ 12 today
Shift activity — last 7 days
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Platform health
Shift fill rate98.2%
PVG compliance100%
Course completion74.1%
Worker satisfaction4.8
No-show rate0.8%
Pending approvals
NameTypeSubmittedActions
Heather McLeanWorker2 hrs ago
Caledonian Care LtdAgency4 hrs ago
James O'BrienWorker6 hrs ago

User management

All platform users — workers, managers, agencies

All Workers Managers Agencies Pending Suspended
UserRoleRegionPVGShiftsRatingStatusActions
Sarah JonesCare NurseEdinburgh Verified47 4.9Active
Mark KumarSupport WorkerGlasgow Verified23 4.7Active
Heather McLeanSupport WorkerPerth Pending0Pending
Anna KowalskiSupport WorkerAberdeen Expired11 4.5Suspended

Shift management

Review, approve and manage all platform shifts

All Pending review Live Filled Completed Cancelled
Shift IDFacilityRoleDate/TimeRateWorkerStatusActions
#SH-4821Sunrise Care HomeSupport Worker14 Jan · 07:00–15:00£14.50/hrSarah JonesFilled
#SH-4822Meridian HealthcareCare Nurse15 Jan · 19:00–07:00£18.00/hrOpen
#SH-4823Caledonian CareSupport Worker18 Jan · Flex£15.20/hrReview

Shift history

Every worker shift across the whole platform — completed, past and scheduled

All time This week This month Last month
Worker shifts
WorkerFacilityRoleDateHoursCheck-inCheck-out
Loading shift history…

Analytics & reporting

Real-time platform performance and insights

New workers this week
+84
Shift fill rate
98.2%
Avg. fill time
42m
Regions active
14
Shifts over 12 months
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Worker engagement heatmap
Each cell = 1 day · Colour intensity = shift volume · Click any cell to view its shifts
Top workers
WorkerShiftsRatingEarnings
Sarah Jones47 4.9£24,620
Mark Kumar39 4.8£19,840
Priya Nair35 4.9£17,500
Tomasz Wójcik31 4.7£15,100
Top facilities
FacilityShiftsFill rateSpend
Sunrise Care Home14299%£68,400
Meridian Healthcare9897%£47,200
Caledonian Agency7691%£38,900

Course management

Create, assign and track compliance training across all users

Total courses
8
Mandatory
4
Avg. completion
74.1%
Overdue workers
384
All courses
CourseTypeAssigned toEnrolledCompletedRateActions
Infection Control Level 2
Updated Jan 2025 · 2hr
Mandatory All workers 12,41811,240
90.5%
Manual Handling & Moving
Updated Nov 2024 · 3hr
Mandatory All workers 12,4188,921
71.8%
Safeguarding Adults
Updated Dec 2024 · 4hr
Mandatory All workers 12,4187,142
57.5%
Dementia Awareness
Updated Oct 2024 · 2hr
Optional Support Workers 4,2102,890
68.6%
NMC Revalidation Prep
Updated Sep 2024 · 5hr
Role-specific Nurses only 1,8421,601
86.9%

Leave & Holiday

View entitlement, request time off and track your leave history

Leave history

Holiday & Leave

Manage team entitlements and approve or deny leave requests

Pending requests
Team overview

Holiday & Leave

Platform-wide leave management and configuration

All leave requests
Progress
0%
Modules

Financial & payroll

Real earnings, platform fees, and subscription revenue

Gross payroll this month
Worker fees collected
Manager fees collected
Subscription revenue
Total platform revenue
Pending payouts
Fee & subscription settings
deducted from worker gross
charged on top of shift rate
Tiered pricing (Basic £29 · Standard £79 · Premium £149) is managed in Subscription Management.
Worker subscriptions — planned for a future release.
On a £14.50/hr · 8hr shift: Worker receives · Manager invoiced · CareBirds earns
Facility subscription revenue
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Basic
£29/mo per facility
Basic
facilities
MRR:
Standard
£79/mo per facility
Standard
facilities
MRR:
Premium
£149/mo per facility
Premium
facilities
MRR:
Worker subscriptions are not yet live — planned for a future release.   Manage facility tiers →
Worker payroll — current period
WorkerShiftsHoursGrossPlatform fee (5%)Worker receivesStatusAction
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Manager invoices — current period
Manager / FacilityShifts usedShift costPlatform fee (5%)Total invoicedStatus
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Platform settings

Global controls for fees, features, trust badges and platform behaviour

SwanAI assistant
SwanAI enabled
Master switch for the “Ask SwanAI” assistant across every account type.
Allow SwanAI to take actions
When on, SwanAI can propose actions (e.g. post an unfilled shift externally, remind a team) — the user still authorizes each one. When off, SwanAI only answers and advises.
Requires an Anthropic API key set as the ANTHROPIC_API_KEY secret on the swan-assistant edge function.
Fee & rate controls
% deducted from worker gross pay
% charged on top of shift rate
Feature flags
GPS check-in required
Workers must GPS check-in to start shift
Shift approval gate
New manager shifts require admin approval before going live
New worker approval gate
New workers require admin approval before browsing shifts
Handover reports mandatory
Shift cannot close without completed handover
Public live shift feed
Show live shifts on landing page to non-logged-in users
New user registrations open
Allow new workers and managers to register
Demo shift data
Show sample shifts on the live feed — useful for investor demos before real shifts come in. Turn off once real shifts are live.
Trust badge controls

Set which badges workers can earn and the criteria to qualify.

Top Rated badge
Rating ≥ 4.8 + 20 shifts minimum
Rising Star badge
5+ shifts in first 30 days, rating ≥ 4.5
Compliance Champion
100% course completion, PVG valid
Rapid Responder badge
Accepts urgent shifts within 15 min 3+ times
Platform announcements
Compliance Requirements
Documents users must submit before accessing key features
Workers — required to apply for shifts
PVG / DBS Check
Worker must have submitted PVG number
Right to Work (RTW)
Worker must have RTW document verified
Mandatory Training Course
At least one CPD course completed
Profile Photo
Worker must have uploaded an avatar
Phone number
Mobile number must be on file
Reference contact
At least one professional or character reference required
Admin profile approval
Profile must be set to Active by admin
Managers — required to post shifts
CQC Registration Number
CQC number must be provided at signup
Organisation Name
Facility / org name must be set on profile
Phone number
Contact number must be on file
Admin account approval
Manager account must be approved by admin
Stripe Integration
Not configured

Powers manager subscription billing and worker earnings payouts. Secret keys must be set as Supabase Edge Function secrets — never stored in the database.

API Keys
Secret key must go in Supabase Secrets

Your Stripe secret key and webhook signing secret must be stored as Supabase Edge Function environment variables — never in the database.

Run in your terminal:

supabase secrets set STRIPE_SECRET_KEY=sk_live_… supabase secrets set STRIPE_WEBHOOK_SECRET=whsec_…

Get your webhook secret from the Stripe dashboard → Webhooks → your endpoint → Signing secret.

Manager Subscription Plans
Free
Standard
Premium
Webhook Endpoint

Add this URL in your Stripe Dashboard → Developers → Webhooks. Listen for: checkout.session.completed, customer.subscription.updated, customer.subscription.deleted

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Landing page "Trusted by" strip
Public social proof — only switch on once these organisations genuinely work with CareBirds.
Show on landing page
LogoOrganisationActions
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Active regions
RegionStatusActions
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Moderation

Review reported content, disputes, and policy violations

Pending reviews
Shift discrepancies
Suspended accounts
Approved this week
Reported users & content
All Workers Facilities Reviews
Reported byAgainstTypeReasonDateActions
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Timesheet & pay disputes
Shift IDWorkerFacilityIssueAmountStatusActions
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Sub-Admin Accounts

Create and manage accounts for people who help run the platform — with limited privileges

Active sub-admins
0
Suspended
0
Pending invite
0
Permission levels
3
Permission Levels
Viewer
Read-only access. Can view users, shifts, analytics and payroll — cannot make any changes.
Moderator
Viewer + can approve/reject users, moderate content, manage shifts and handle reports.
Manager
Moderator + can manage courses, edit platform settings and handle payroll. Cannot create/delete sub-admins.

Only the Super Admin can create, suspend or delete sub-admin accounts.

Create New Sub-Admin

An invitation email will be sent to the address above with a temporary password.

Current Sub-Admins
Name Email Level Access Areas Status Created Actions
No sub-admins yet. Create one above.

Subscription Management

Manage subscription tiers and feature access for each facility

Subscription Enforcement
Tiers are enforced — managers are limited to their plan features
Auto-trial for New Managers
Automatically grant a free trial when a manager first logs in — all features unlocked for the trial period
Trial duration: days
Total facilities
5
Premium
1
Standard
2
Basic
2
Subscription Tier Features
FeatureBasic £29/moStandard £79/moPremium £149/mo
Manual rota scheduling
⚡ Auto-scheduler
Worker shift notifications
Course assignment
Holiday & leave management
GPS check-in / check-out
Rota analytics
Handovers
Billing & invoicing
Max staff on rota1050Unlimited
External shifts to CareBirders / month515Unlimited
After the monthly allowance is used, Basic & Standard plans are charged a 7% surcharge of the shift value on each additional external shift, added to that month's invoice. New managers get 1 month of Premium free on signup.
Facility Subscriptions
FacilityTierTrialAuto-schedNotifsAnalyticsCoursesLeaveGPSHandoversBillingStatusActions

Edit Subscription

Current status:
days

My Care Dashboard

Manage your care arrangements and find the right carer for your loved one

Active booking
Applications received
Next session
Open requests
Applications to your care requests
No applications yet. Post a care request to get started.
Recent messages
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My Care Requests

Post what you need — carers will apply and you choose who's right

Post a new care request

Platform fee (10%) is deducted from the carer's pay — you pay this rate directly.

Only the area is shown publicly — your address is never shared.

Post anonymously
Carers will see your first name and area only — no last name or contact details until you approve them
Require a paid trial session first
A single paid session before committing to ongoing care — recommended for safety
My Care Requests
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Browse Carers

Find verified, DBS-checked carers available for private home care

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My Bookings

Manage your care arrangements, sessions and payments

All Trial Active Ended
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My Profile

Your account and care preferences

Account details
Not set

Set this at home so your carer's check-ins can be confirmed on-site. Only used to verify attendance — never shown publicly.

Care preferences
Post requests anonymously by default
Your requests show your first name and area only
Payment method

Add a payment method to pay your carer securely through CareBirds. Sessions are charged after completion.

No payment method on file
Legal

Privacy Policy

Last updated: 1 March 2026

1. Who we are

CareBirds is operated by CareBirds Ltd, registered in Scotland. We provide a digital staffing platform connecting care workers with care facilities across the United Kingdom. Our registered address and contact details are available on our Contact page.

2. What data we collect

We collect the following categories of personal data:

  • Identity data — name, date of birth, profile photo
  • Contact data — email address, phone number
  • Professional data — NMC/SSSC pin, qualifications, DBS/PVG certificate number, work history
  • Location data — GPS coordinates collected at check-in and check-out (with your consent)
  • Financial data — bank sort code and account number for payroll purposes (stored securely via encrypted vault)
  • Usage data — pages visited, actions taken, device type, browser, IP address
  • Communications — messages sent through the platform

3. How we use your data

We use your personal data to:

  • Create and manage your account
  • Match you with suitable shifts or workers
  • Process payroll and payments
  • Verify your identity and professional credentials
  • Send shift confirmations, notifications and platform updates
  • Comply with legal obligations (HMRC, CQC, Care Inspectorate)
  • Improve platform performance and user experience

4. Legal basis for processing

We process your data under the following legal bases (UK GDPR Article 6):

  • Contract — to fulfil our agreement with you as a platform user
  • Legal obligation — to comply with employment, tax and care regulation law
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for GPS location tracking and marketing communications

5. Data sharing

We share your data only where necessary:

  • Care facilities — your name, photo, credentials and shift details
  • Supabase — our database and authentication provider (EU/UK servers)
  • Resend — transactional email delivery
  • HMRC and regulators — as required by law

We do not sell your personal data to third parties.

6. Data retention

We retain your data for as long as your account is active and for up to 7 years after closure to comply with HMRC and employment law requirements. GPS check-in data is retained for 2 years. You may request deletion at any time (subject to legal retention requirements).

7. Your rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Object to processing or request restriction
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use essential cookies only — for authentication sessions and security. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, however this may affect platform functionality.

9. Security

We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, row-level security on all database tables, and regular security audits. However, no system is completely secure and we encourage you to use a strong, unique password.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or in-app notification. Continued use of the platform after changes constitutes acceptance.

11. Contact & complaints

For privacy queries contact [email protected]. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Legal

Terms of Service

Last updated: 1 March 2026

1. Agreement to terms

By registering for or using CareBirds ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform. These terms form a legally binding agreement between you and CareBirds Ltd.

2. Eligibility

You must be at least 18 years old and legally authorised to work in the United Kingdom to register as a care worker. Care facilities must be registered with the appropriate regulatory body (CQC in England, Care Inspectorate in Scotland, CIW in Wales, or RQIA in Northern Ireland).

3. Platform role

CareBirds is a technology platform that facilitates the connection between care workers and care facilities. CareBirds is not an employment agency and does not employ care workers directly. Workers engage with facilities as self-employed contractors or through their own limited companies unless otherwise agreed in writing.

4. Worker obligations

As a care worker using the Platform you agree to:

  • Provide accurate, current and complete information about your qualifications and experience
  • Maintain all required registrations and certifications (NMC, SSSC, etc.)
  • Hold a current Enhanced DBS or PVG certificate
  • Attend confirmed shifts unless you cancel with adequate notice (minimum 4 hours)
  • Conduct yourself professionally and in line with your regulatory code of practice
  • Complete GPS check-in/check-out accurately at each shift
  • Not misrepresent your skills, experience or identity

5. Facility obligations

As a care facility using the Platform you agree to:

  • Post accurate shift information including role, pay rate, location and requirements
  • Provide adequate induction and supervision to workers
  • Pay the agreed shift rate plus CareBirds platform fee within 14 days of shift completion
  • Not engage workers directly outside the Platform to circumvent fees (for 12 months after introduction)
  • Comply with all relevant employment, health and safety legislation

6. Fees & payment

Facilities are invoiced by CareBirds for each completed shift at the agreed rate plus the applicable platform fee. CareBirds then disburses the worker's earnings directly to the worker via bank transfer. Platform fees are set by CareBirds and displayed in your dashboard; they are subject to change with 30 days' notice. All payments follow our payroll schedule (weekly, every Friday).

7. Cancellations & no-shows

Workers who cancel within 4 hours of a shift start, or who do not attend ("no-show"), may have their account suspended pending review. Facilities who cancel confirmed shifts within 24 hours may be charged a cancellation fee of up to 2 hours' pay at the agreed rate.

8. Intellectual property

All content, trademarks, software and materials on the Platform are the property of CareBirds Ltd or its licensors. You may not reproduce, distribute or create derivative works without our prior written consent.

9. Limitation of liability

CareBirds is not liable for the conduct of workers or facilities, for clinical outcomes, or for losses arising from shift cancellations or no-shows beyond our reasonable control. Our total liability to you shall not exceed the fees you have paid to us in the preceding 3 months.

10. Termination

We may suspend or terminate your account at any time if you breach these terms, provide false information, or behave in a manner that is unsafe, discriminatory or harmful. You may close your account at any time by contacting us.

11. Governing law

These terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Contact

Questions about these terms? Email us at [email protected]

Get in touch

Contact Us

Whether you're a care worker, a facility manager, or just curious — we'd love to hear from you. Our team typically responds within one business day.

For Care Workers

Questions about shifts, pay, your account or profile.

[email protected]
For Care Facilities

Onboarding, shift posting, billing and account management.

[email protected]
Privacy & Data

GDPR requests, data deletion, privacy concerns.

[email protected]
Partnerships

Enterprise plans, integrations and press enquiries.

[email protected]

Send us a message

CareBirds Ltd

Registered in Scotland, United Kingdom
[email protected]
carebirds.co

Inclusion

Accessibility Statement

Last updated: 1 March 2026

Our commitment

CareBirds is committed to ensuring our platform is accessible to everyone, regardless of disability, age, or the technology they use. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

What we've done

  • Colour contrast — all text meets WCAG AA contrast ratios (minimum 4.5:1)
  • Keyboard navigation — all interactive elements are reachable and operable by keyboard
  • Screen reader support — semantic HTML with appropriate ARIA labels throughout
  • Responsive design — fully functional on mobile, tablet and desktop
  • Text sizing — text can be resized up to 200% without loss of content or functionality
  • Focus indicators — visible focus rings on all interactive elements
  • No reliance on colour alone — all information conveyed by colour is also communicated via text or icons
  • PWA — installable as an app on mobile devices for improved accessibility on smaller screens

Known limitations

We are aware of the following areas where accessibility could be improved and are actively working on them:

  • Some complex data tables (payroll, analytics) may not be fully optimised for screen readers — we are working on improved ARIA table roles
  • PDF exports (handover notes) are not yet tagged for screen reader access
  • The live shift map view does not yet have a non-visual alternative

Browser & assistive technology support

CareBirds is tested with and designed to support:

  • Chrome / Edge / Firefox / Safari (latest 2 versions)
  • NVDA + Chrome on Windows
  • VoiceOver + Safari on macOS and iOS
  • TalkBack on Android

Reporting accessibility issues

We welcome feedback on accessibility. If you experience any barrier that prevents you from using CareBirds, please contact us and we will do our best to provide the information or functionality you need in an alternative format.

Email: [email protected]

We aim to respond to accessibility feedback within 5 business days.

Enforcement

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com or the Equality and Human Rights Commission (EHRC).

Technical specification

This website relies on the following technologies for conformance: HTML5, CSS3, JavaScript (ES2020+). Conformance status: partially conformant with WCAG 2.1 Level AA. We are actively working towards full conformance.